********************************************************************** Virtual Telephone Global Operations - VTGO Version 2.1.0.119 Readme.txt Copyright (C) 2002-2007 IP blue Software Solutions July 27, 2007 ********************************************************************** SUPPORT ********************************************************************** Internet: www.ipblue.com (Sales, Product Information) Sales Email: sales@ipblue.com (Sales, Product Information) Support Email: support@ipblue.com (Tech Support,Bug Report) Phone: (866) 447.2583 (Tech Support from North America) +1.212.485.1399 (Tech Support from World) ********************************************************************** CONTENTS ********************************************************************** 1: Introduction 2: What's new 3: Software and System Requirements 4: Installation 5: Known Bugs/ Issues ********************************************************************** INTRODUCTION ********************************************************************** VTGO is a Windows Mobile 2003-2005 softphone application designed for deployment with a Cisco Call Manager Release 3.n , 4.n or Cisco Call Manager Express 3.n VoIP Environment over WiFi. The Application has been successfully tested on the following Pocket PC devices: HP iPAQ 2200, 3100, 4700, 5400, 5500, 6315, 6340, 6900 Toshiba e740, e805 AudioVox 6600 Dell Axim x30 QTEK 9090 (HTC Blue Angle) Fujitsu LOOX 720 (Audio Routing Supported) Symbol MC50 (Audio Routing Supported) Symbol MC70 (Audio Routing Supported) Symbol MC9090 Sprint-PPC-6700 Dopod 818 Note: All Features are NOT supported on all Pocket PC models. - The Ring and Vibrate function will not work if there is no vibrator. - Handset and Speakerphone mode with Hardware Echo cancellation is only available on the Symbol MC50, MC70, MC9090. ********************************************************************** What's new in VTGO 2.1.0.119 ********************************************************************** - Fixed bug in RTP playout logic that would degrade sounds quality of the incoming audio on Windows Mobile 5.0 platform after about 150-200 calls. - Softphone will not become unresponsive to user input when network connection is lost. ********************************************************************** What's new in VTGO 2.1.0.112 ********************************************************************** - Push-to-talk funcionality is made more responsive (removed audio delay when incoming PTT sessions have almost no interval between them) - To reduce CPU usage, softphone now can build larger RTP packets. This is controlled via PacketSize registry key (REG_SZ) that specifies outgoing RTP packet sizes in millisec. Default packet size value is 20 ms. ********************************************************************** What's new in VTGO 2.1.0.104 ********************************************************************** - Disabled automatic assignment of Red and Green Send/End to keys to softphone. ********************************************************************** What's new in VTGO 2.1.0.90 ********************************************************************** - Added Profiles - Added French locale support ********************************************************************** What's new in VTGO 2.0.0.87 ********************************************************************** VTGO 2.0.0.87 includes several fixes and performance improvements including the following: * New Push-To-Talk (PTT) feature allows one-to-one and one-to-many half-duplex Walkie-Talkie like type of communications. * Presence information of other softphones (idle, busy, do-not-disturb, etc) is presented in PTT window. * New Profiles feature allows to store specific phone configuration (ringtone, notification method, etc) under user-assigned names and quickly switch between them. * Improved softphone SDK support (softphone APIs now generate events to client appications) 2.0.0.78 * License through Proxy is now working correctly. * Increased STUN echo request rate for NATS that map ports. 1 minute interval. 2.0.0.68 * Fixed a One/No-Way audio problems through NAT devices. * Localization Framework Completed, languages currently translated: *French *Russian *English *Norwegian * Improved DNS resolution so that hostname is always resolved during re-registration process. * New Symbol logic for VPN verification: Status filed values 0 == no VPN whatsoever 1 == make connection to VPN server, but not authenticated yet 2 == connected to VPN server, and authenticated - we are good to go. * Third Party Integration API Support is added. See Attached PDF File. * Dialing Direct from Outlook is added.[ Find Contact Tap and Hold, Tap Dial] * Supports Device Types [7910],7940,7960,7970,IPC * Fixed Group Pickup Timing on earlier CM. * DNS Resolution error is reported in the Softphones Display instead of in a pop up window. * Added Call Statistics Window under Tools/Help. * When DND feature is activated in phone features dialog, new do-not-disturb flashing icon is shown on the GUI. * Push to Talk Unicast Point to Point * Added a Call Timer * Simplified User Interface removed dialing box. * Added Redial from tap on Phone Status Region. * Improved Recovery from lost network connection. * Wait for VPN * Expanded Application launch archtecture. * Extension Login Applet * Battery Level Indicator * VTGO will register dependant DLLs at runtime.( Better Cold boot recovery) * New "Key Switch" Mode Hides CME based Transfer, Conference replaces them with Flash, Speed Dial, and Call Log Buttons. * Improved Jitter Buffer, reduced latency * Speed Dial Macros != Flash ,= 1 Second Pause * Flash Key for hook switch to PBX or Centrex System * Mac Address Exclusion in Config file to block use of a0a0a0a0a0a0 type addresses. * Tone playback moved to Waveout function from Play sound. Allows volume adjust without stopping the sound. * Updated Help Files * Audio Routing for Symbol MC50 (Handset and Speaker Phone modes.) * Full Hotkey mapping. * Multicast Listening Channels * Extension Mobility Support (CM4.1) * Outlook Contacts Import to Directory * Norwegian Tones (425 Hz) * Balloon Caller ID Notification * Additional Ring Tones * Vibrate ring ( on Pocket PCs that have a vibrator) * LDAP Directory Support (Call Manager) * Call Manager 4.1 Support * Updated Help Files * Audio Routing Support for Symbol MC50 * Hotkey mapping * Multicast Listening Channels * H6340 Audio Routing Support (with New ROM 1.00.36 or higher ) * Symbol MC50 Audio Routing Support with Echo Cancellation * Fujitsu/Seimens Loox 720 Support Audio routing * NAT Traversal * Offset Port assignment RTP port Assignment to support multiple Phones running behind single Nat. Telephony Features include: * Key Switch Mode Hides CME based Transfer, Conference and replaces them with Flash, Speed Dial, Call Log Buttons. * Improved Jitter Buffer to reduce latency * Speed Dial Macro support != Flash ,= 1 Second Pause * Flash Key for hook switch to Front End PBX * Speed dial to signal features like Pickup and Page. * Intercom Reception * Paging Initation and Reception * Extension Mobility Support * LDAP Directory Support * Single Line * Call Waiting * Call Notification * Caller ID * Call Fowarding * Call Pickup * Call Park * Hold/Resume * Transfer * Conference * Voicemail Notification * Skin configuration ********************************************************************** Operating System and Platform Requirements ********************************************************************** * Wireless enabled PDA with Microsoft Pocket PC Operating System * Microsoft Pocket PC 2003 or higher * Ram 64 mbs RAM or more recommended * Active WIFI Connection * Headset or earbud must be plugged into the PPC device speaker jack for acoustical echo cancellation (strongly recommended) * Cisco Call Manager 3.x, 4.x or Cisco 3600 series router with Cisco Call Manager Express 3.x software. Notes on HP 6300 models [Applies to T-Mobile 6315], 6340, 6365] For optimium operation on these Models upgrade the ROM to the latest Version. Audio Routing Control 1.The ROM upgrade 1.10.08 for the T-Mobile 6315 is available from T-Mobile's web site. 2.The ROM upgrade 1.00.38 for the 6340 and 6365 is currently available from the HP website. http://www.hp.com. Go to the Drivers Download Area. ********************************************************************** Installation ********************************************************************** Download Program ********************************************************************** Cab file Installation from IP blue's FTP Site: 1. Open Internet Explorer and enter http://www.ipblue.com/products/ppc/vtgo.arm.exe into the address bar and click GO. 2. The browser will prompt you to Download 'vtgo.arm.exe' to the My Documents Folder in Main Memory. 3. Click Change and Save the vtgo.arm.exe file to a non-volitile storage location such as File Store. 4. The softphone cab file will download to the pocket pc in about 30 seconds and then prompt you to install. 5. Click OK to install the softphone, Answer Yes to the DHCP prompt and toggle the WIFI connection from on to off to on or warm-boot the unit to make the DHCP options work. 6. VTGO is designed to work with DHCP, TFTP and Auto registration to self configure. If these components are in place at the facility the softphone will Auto register with Call Manager and be granted a telephone number. VTGO.MSI File Installation Steps Using Active Sync: 1. Open Internet Explorer and enter ftp://www.ipblue.com/products/ppc/vtgo2003.msi.zip into the address bar and click GO. 2. Run VTGO.msi on Windows PC. The necessary files will be copied to the PC and then to the Pocket PC via Active Sync. When prompted change the default installation location to non-volitile storage like iPAq file storage, or a storage card. (This will ensure the softphone will survive a long term power shortage.) 3. The installation on the Pocket PC will ask if you want to use DHCP, Answer Yes to the DHCP prompt and toggle the WIFI connection from on to off to on or warm-boot the unit to make the DHCP options work. 4. Verify you have a valid WIFI connection including IP address. 5. VTGO should register with Call Manager or CCME and display the assigned Telephone Number. 6. Adjust the Volume Levels to suite your environment, click the Red Flower Icon for Audio settings. Please note: the Pocket PC Microphones are sensitive, use of a headset is recommended for best performance. HP 5400/5500 models and Toshiba Model e805 have 4 element headset jacks suitible for use with a Headsets from Plantronics. visit http://www.plantronics.com for a selection of compatible headsets. ********************************************************************** Installation ********************************************************************** Configure Softphone ********************************************************************** 1. Run Softphone from Start Programs 2. Provide TFTP Server Address if no DHCP. 3. Adjust Volume levels under check box Icon to suit environment. ********************************************************************** Installation ********************************************************************** Define Phone in CallManager Server ********************************************************************** The softphone may need additional configuration in the Cisco CallManager. 1. Get the MAC Address of the Pocket PC(s) 2. Login to CCMADMIN on Call Manager and define new DEVICE(s) of the type PHONE(s) 7960. 3. Enter the MAC address, Partition , CSS and DN as well as the the necessary parameters for the Environment. For questions concerning adding/building Cisco Phones consult your CallManager User guide. Verify Wireless Connection: Verify wireless connection is active and is set up correctly according to your local Wireless LAN's configuration (WEP enabled/disabled, SSID, etc). The Access Point you are connecting to must be on a segment capable of seeing the Call Manager. Verify link status. ********************************************************************** Known Bugs and Issues ********************************************************************** Network Connectivity -> In the event network connectivity is lost while user is on an active call, performa soft reset on the PDA device and restablish network connectivity with the Call Manager. -> Softphone needs an Internet connection for product activation (Remove Demo mode restictions.) -> IP blue strongly recommends that you use a headset or earbud. PDA's tend to have sensitive built-in microphones that produce audio feedback and acoustical echo. Use of a headset or earbud will prevent these occurrences. -> In demo mode, softphone allows 2 minute phone calls. Softphone shuts down after 20 minutes, requiring a restart of the application.